Long-horizon conversational AI agents that carry every request to resolution.
Layerup's conversational agents hold voice, chat, email, SMS, and portal conversations — verifying identity, understanding intent in policy context, executing the resolution inside your core systems, escalating where required, and documenting everything. Tailored to the use-case — claims intake, policy servicing, customer service, billing, and more — each agent runs until the request is resolved.
Conversation to resolution — executed, not deflected.
Not a deflection chatbot. Every stage below is a continuous long-horizon run from conversation to write-back — the conversation ends in executed work inside your core systems, not a routed ticket. Service teams approve, supervise exceptions, and own outcomes.
- 01Conversation intake
- 02Identity verification
- 03Intent & policy context
- 04Resolution reasoning
- 05Execution in core systems
- 06Confirmation & write-back
Eight capabilities. One long-horizon pass.
Everything below runs in the same continuous pass — from first contact to executed resolution — and each deployment is tailored to its use-case: claims intake, policy servicing, customer service, billing, and more.
Every channel. One conversation.
Voice, chat, email, SMS, and portal — the agent meets the customer wherever the conversation starts, carries context across channels, and stages the matched policy for action.
- 01Voice, chat, email, SMS, and portal intake
- 02Cross-channel context carryover
- 03Intent recognition in conversation
- 04Policy and account match
- 05Priority and escalation flagging
Verified before anything moves.
Before the conversation touches a policy, the agent verifies the caller or writer against your records — identity checks, authority validation, and a logged verification trail on every interaction.
- 01In-conversation identity verification
- 02Caller and writer authentication
- 03Authority and named-insured validation
- 04Verification audit trail
- 05Escalation on failed verification
Billing questions answered — and acted on.
The agent explains statements, verifies payment posting, handles NSF follow-ups, and prepares reinstatement quotes and refunds — resolving the billing conversation against the billing system, not from a script.
- 01Billing statement explanations
- 02Payment posting verification
- 03NSF and reinstatement quote prep
- 04Refund and credit memo preparation
- 05Write-back to the billing system
Mid-term changes captured in conversation, staged in your PAS.
Address changes, vehicle adds and deletes, driver updates, exposure adjustments — the agent captures the change as the customer describes it, prepares the endorsement packet, and stages it in the policy admin system.
- 01Change capture in conversation
- 02Risk and exposure delta calculation
- 03Form and endorsement selection support
- 04Rating input preparation
- 05Confirmation drafting and write-back
Certificates prepared in the same conversation.
The agent takes the COI / EOI request, matches holder and additional insured language, verifies limits, prepares the document for issuance, and stages it for review where required.
- 01Request capture and classification
- 02Holder and AI language match
- 03Policy and limit verification
- 04Certificate document preparation
- 05Distribution log and audit trail
Cancel, reinstate, and confirm — cleanly.
The agent handles cancellation and reinstatement conversations end to end — statutory notices, return premium, eligibility checks — and confirms the outcome to the customer in the same thread.
- 01Cancellation request capture
- 02Notice preparation per jurisdiction
- 03Return premium calculation support
- 04Reinstatement eligibility checks
- 05Confirmation and write-back
First notice of loss, captured in conversation.
When the conversation reports a loss, the agent runs FNOL capture — loss details, coverage verification, documents — and hands the staged claim to the claims agent without the customer repeating a word.
- 01FNOL capture in conversation
- 02Loss detail and coverage staging
- 03Document and photo intake
- 04Staged handoff to the claims agent
- 05Claim confirmation to the customer
Escalate, sample, and score — continuously.
The agent escalates conversations that need a human with full context attached, and every resolution is sampled against your service and compliance standards — script adherence, conversation QA, and a reviewer feedback loop that tunes the agent over time.
- 01Escalation with full conversation context
- 02Script and disclosure adherence checks
- 03Sample-based conversation QA
- 04Reviewer feedback capture
- 05Continuous improvement loop
Move customer service from queues to resolutions.
Deploy the customer service agent in one line of business. Prove the resolution rate and cost-per-conversation improvement, then expand.