Long-horizon agentic AI runs billing end to end.
The Layerup billing agent resolves inquiries, posts and reconciles payments, clears unapplied cash, runs dunning, prepares refunds and adjustments, and writes everything back — not a one-shot pass, but a continuous run that works uninterrupted for hours or days until the books are clean.
One-shot agents answer. Long-horizon agents finish.
Most AI agents are one-shot: one prompt, one response, no memory, no obligation to finish. Layerup agents are long-horizon — each owns a workflow end to end and stays on it, uninterrupted, for hours or days until the work is done.
One prompt in, one output out. The run is over in seconds — whatever state the work is in.
One workflow worked continuously, for hours or days, until it is actually finished.
Stateless per call. Everything learned about the case is forgotten between steps.
Persistent working memory of the whole case — every document, finding, and decision carried forward.
Guesses or stalls when an input is incomplete. Someone has to notice and re-prompt.
Requests the missing document, follows up, waits for it to land, and resumes exactly where it left off.
Returns a response. Acting on it — updating the core system, moving the queue — is still human work.
Reads from and writes back to your systems of record throughout the run, every action logged for audit.
A label, a draft, a score — an input to someone else's work.
Finished, decision-ready work with rationale and citations attached, staged for human approval.
A one-shot agent can draft a reply to a billing inquiry. It can't post the payment, research the unapplied cash behind it, follow the dunning sequence over the following weeks, and reconcile the account until the books are clean. The long-horizon billing agent carries each item from intake to write-back in a single run — and picks the thread back up when the next statement lands.
Inquiry to write-back — executed, not just queued.
Every stage below is the same agent's continuous run, from intake to billing-system write-back. Billing and finance teams approve, supervise exceptions, and own outcomes.
- 01Inbound inquiry / payment
- 02Account & invoice match
- 03Posting & reconciliation
- 04Exception research
- 05Refund / adjustment prep
- 06Write-back & confirmation
Six stages. A single continuous run.
Inquiry resolution, posting, reconciliation, dunning, refunds, write-back — the same billing agent executes every stage below in one continuous pass.
Explain the bill, resolve the dispute.
The billing agent intakes inquiries across channels, pulls the account and invoice context, and prepares clear explanations or dispute resolutions for first-contact resolution.
- 01Multi-channel inquiry intake
- 02Account and invoice lookup
- 03Charge and statement explanation
- 04Dispute classification and routing
- 05Resolution drafting
Post payments straight through.
The agent matches incoming payments to accounts and invoices, applies them per policy, and routes only true exceptions for human review.
- 01Payment-to-account matching
- 02Invoice and line-item application
- 03Partial and overpayment handling
- 04Auto-post confidence scoring
- 05Exception routing
Clear suspense and reconcile continuously.
The agent reconciles lockbox, ACH, card, and wire activity, researches unapplied cash and suspense items, and prepares adjusting entries for approval.
- 01Lockbox / ACH / card reconciliation
- 02Unapplied cash research
- 03Suspense item clearing
- 04Adjusting entry preparation
- 05Reconciliation reporting
Past-due follow-up that stays compliant.
The agent runs dunning sequences, prepares past-due notices, and coordinates handoffs to collections within policy and regulatory constraints.
- 01Dunning sequence orchestration
- 02Past-due notice preparation
- 03Grace-period and reinstatement support
- 04Compliance guardrails on outreach
- 05Collections handoff packaging
Refunds and adjustments, prepared and staged.
The agent validates refund and credit eligibility, calculates amounts, prepares credit memos and adjustments, and stages them for approval.
- 01Refund eligibility validation
- 02Amount and proration calculation
- 03Credit memo preparation
- 04Adjustment entry drafting
- 05Approval routing and write-back
Every action documented inside your systems.
The agent writes results, notes, and status back into your billing and ERP systems, with sample-based QA against your standards and continuous tuning.
- 01Billing / ERP write-back
- 02Activity and note logging
- 03Audit trail per action
- 04Sample-based QA scoring
- 05Continuous improvement loop
The metrics billing leaders manage.
Layerup is measured on days sales outstanding, posting speed, reconciliation accuracy, and cost per transaction — not on tokens, prompts, or messages.
Days sales outstanding
01Accelerate collections and shorten the cash cycle.
Payment posting speed
02Post and reconcile payments without manual handling.
Billing inquiry resolution
03Resolve disputes and inquiries on first contact.
Reconciliation accuracy
04Match payments to accounts with fewer exceptions.
Exception backlog
05Clear unapplied cash and suspense items continuously.
Cost per transaction
06Lower handling cost across billing and payments.
Refund cycle time
07Process refunds and adjustments faster, accurately.
Statement accuracy
08Reduce rebills, corrections, and downstream disputes.
Auto-post rate
09Lift the share of payments posted straight through.
Move billing work from doing to approving.
Deploy the billing agent in one line of business. Prove the DSO and cost-per-transaction improvement, then expand.