SOC 2 Compliant
PCI DSS CertifiedAI agents revolutionizing insurance operations.
Deploy autonomous AI agents that transform claims processing, underwriting, fraud detection, and customer service. From FNOL handling to subrogation recovery, Layerup's insurance-focused AI agents reduce processing time while improving customer satisfaction.
AI Agents for Insurance
Revolutionize your insurance operations with AI agents that handle claims intake, underwriting, fraud detection, and customer service. Each solution is designed to reduce processing time while improving customer satisfaction and maintaining compliance.
Claims Intake & Triage Agents
Automated FNOL processing with intelligent routing - handle First Notice of Loss via voice/chat, collect claimant information, photos, police reports, and medical documents, then classify and route to the right adjuster.
Underwriting & Policy Agents
Risk assessment and policy generation - automate data gathering from property records, telematics, IoT devices, and health records, apply underwriting guidelines, and generate personalized, usage-based insurance quotes.
Voice AI Call Center Agents
24/7 customer service with natural conversations - handle high-volume inbound/outbound calls for claims status updates, premium payments, policy renewals, reminders, and routine servicing requests.
Fraud Detection Agents
Real-time monitoring and anomaly detection - continuously scan claims, billing, and payouts for suspicious patterns like duplicate claims, inflated medical bills, staged accidents, and excessive repair costs.
Subrogation & Recovery Agents
Identify liable parties, gather evidence, initiate subrogation demands, negotiate with counter-insurers, and manage litigation workflows.
Claims Adjustment Agents
Use images/video and AI to estimate repair costs, validate invoices, and streamline the adjustment process with computer vision.
AI Agents that Call, Text, Email, Negotiate, Reason, and Take Action
Insurance operations require precision — from claims processing to fraud detection. Layerup's AI Agents streamline your insurance workflows, reducing processing time while maintaining compliance and improving customer satisfaction.
Integrated AI Agents That Take Actions in High-Impact Workflows
Layerup's AI Agents streamline communications and enhance operational efficiency for financial institutions across mission-critical workflows.
Phone
Handles real-time voice interactions with reasoning, speech intelligence, and compliance.
Text and Email
Orchestrates multi-channel communication with intelligence, personalization, and precision.
Reason
AI Agents can do advanced reasoning to mission-critical workflows for accurate, adaptive decisions.
Take Action
Executes complex workflows end-to-end, driving outcomes seamlessly across channels.
Industry-leading compliance and QA
End-to-end compliance, without compromise. Our rigorous QA framework ensures every interaction—AI or human—is consistently monitored, optimized, and aligned to maintain the highest standards of reliability, security, and regulatory alignment.
Empower decisions with analytics
Stay in the loop with extensive analytics
Each AI agent provides detailed analytics on its specific operations, while also contributing to a comprehensive overview of all compliance activities, enhancing decision-making and transparency.
Perfect visibility and control
Own your data with zero data retention. Get role-based permissions and least-privilege access for granular control and insight into product usage with user & agent activity reports.
Role-Based Permissions
Provide users with role-based access to essential data to ensure security.
User & Agent Activity Reports
Monitor user & agent interactions through detailed activity reports for valuable insights.
Dedicated Implementation
Your Standard Operating Procedures are implemented with a dedicated implementation team, including forward-deployed engineers.
Adaptable to your business needs and SOPs
White-Glove, Engineer-Led Implementation
Our forward-deployed engineers handle the end-to-end deployment and integration of custom AI agents—ensuring a smooth, secure, and scalable integration tailored to your institution's needs.
| Features | AI | BPO |
|---|---|---|
| 80+ languages | ||
| 100+ accents | ||
| Gender-based voice options | ||
| 24/7 availability | ||
| Adaptive conversational tone | ||
| Automated call scheduling and reminders | ||
| Real-time sentiment analysis | ||
| Dynamic script optimization | ||
| Multichannel support (phone, email, SMS, WhatsApp, etc.) | ||
| Unlimited scalability during peak periods | ||
| Instant onboarding and deployment | ||
| Advanced data analytics and reporting | ||
| Automated compliance checks | ||
| No overhead for training or office space | ||
| Built-in regulatory compliance | ||
| Comprehensive audit trail | ||
| Machine learning for better predictions | ||
| Integration with CRMs and ERPs | ||
| Cultural sensitivity training for AI | ||
| Ability to remember previous interactions |
AI Agents built with security in mind.
Security is a top priority, and we ensure that customer data is not used for model training.
We have strict measures in place to protect data privacy, adhering to industry standards and best practices to safeguard all information shared with us.
Best privacy practices, ingrained in our DNA.
Privacy is fundamental to our approach, and we are committed to safeguarding personal data.
We do not collect or store unnecessary information, and we employ robust security practices to ensure that customer data remains protected and confidential.
Your Forward-deployed AI partner.
We are at the forefront of innovation, consistently delivering cutting-edge AI solutions to ensure you stay ahead of the curve.
Layerup's team customizes Conversational AI Agents to adapt to your business needs. Not the other way around.
Integrations for AI Agent Interoperability.
Layerup AI Agents have access to and make decisions based on your company's integrations, just like a normal analyst would.
Latest News & Blogs
Explore our blog for the latest insights on how you can deploy AI within your enterprise for collections operations.
How Layerup's Memory-Baked AI Agent Platform Lets Financial Institutions Scale
By embedding memory as a core architectural component, Layerup's Agentic OS enables financial institutions to deploy progressively smarter AI agents that remember, learn, and scale across collections, claims, and servicing workflows.
Why Financial Institutions Need Industry-Specific AI Agents for Mission-Critical Workflows
Banks and insurers run mission-critical workflows that demand precision, auditability, and speed at massive scale. Generic AI tools improve productivity at the edges, but industry-specific AI agents can run the institution by combining domain grounding, workflow execution, integration, and compliance.
Layerup now supports GPT-5
Layerup's Agentic OS now supports OpenAI's GPT-5, delivering advances in decision intelligence, adaptive verbosity, deep reasoning, and secure API orchestration for enterprise-grade AI agents.
Ready to learn more? Schedule a call with an AI Agent expert.
Schedule a 30-minute call to see how you can deploy AI agents for your collections operations.
