SOC 2 Compliant
PCI DSS CertifiedAI agents transforming banking operations.
Deploy autonomous AI agents that handle collections, underwriting, customer service, and dispute resolution. From loan orchestration to real-time risk monitoring, Layerup's banking-focused AI agents reduce operational costs while improving customer experiences.
AI Agents for Banking
Deploy specialized AI agents that automate collections, underwriting, customer service, and dispute resolution. Each agent is designed to handle complex banking workflows while maintaining regulatory compliance and security standards.
Collections & Recovery Agents
Automate debt recovery with AI agents that make proactive voice calls, negotiate payment plans with dynamic offers, detect customer sentiment and distress, and escalate complex cases to human agents when needed.
Loan Orchestration Agents
Streamline end-to-end loan processing with agents that handle document ingestion, automated credit pulls, intelligent underwriting decisions, condition tracking, follow-ups, and closing coordination to reduce cycle times.
Customer Support Agents
Provide 24/7 account servicing with transaction capabilities - handle balance inquiries, initiate refunds, open new accounts, process wire transfers, and maintain conversation history across all touchpoints.
Risk & Underwriting Agents
Continuously monitor portfolio risk, flag accounts for review, adapt credit policies, and provide dynamic interest/limit adjustments.
Dispute Resolution Agents
Automate case management and evidence gathering for chargebacks and disputes - handle triage, document collection, classification, recommend decisions, communicate status to customers, and escalate complex cases.
Fraud Detection Agents
Real-time monitoring for suspicious activities, automated case creation, evidence collection, and coordinated response workflows.
AI Agents that Call, Text, Email, Negotiate, Reason, and Take Action
Banking institutions face unique challenges — complex regulations, risk management, and customer expectations. Layerup's AI Agents integrate seamlessly with your existing banking systems, automating collections, underwriting, and customer service workflows.
Integrated AI Agents That Take Actions in High-Impact Workflows
Layerup's AI Agents streamline communications and enhance operational efficiency for financial institutions across mission-critical workflows.
Phone
Handles real-time voice interactions with reasoning, speech intelligence, and compliance.
Text and Email
Orchestrates multi-channel communication with intelligence, personalization, and precision.
Reason
AI Agents can do advanced reasoning to mission-critical workflows for accurate, adaptive decisions.
Take Action
Executes complex workflows end-to-end, driving outcomes seamlessly across channels.
Industry-leading compliance and QA
End-to-end compliance, without compromise. Our rigorous QA framework ensures every interaction—AI or human—is consistently monitored, optimized, and aligned to maintain the highest standards of reliability, security, and regulatory alignment.
Empower decisions with analytics
Stay in the loop with extensive analytics
Each AI agent provides detailed analytics on its specific operations, while also contributing to a comprehensive overview of all compliance activities, enhancing decision-making and transparency.
Perfect visibility and control
Own your data with zero data retention. Get role-based permissions and least-privilege access for granular control and insight into product usage with user & agent activity reports.
Role-Based Permissions
Provide users with role-based access to essential data to ensure security.
User & Agent Activity Reports
Monitor user & agent interactions through detailed activity reports for valuable insights.
Dedicated Implementation
Your Standard Operating Procedures are implemented with a dedicated implementation team, including forward-deployed engineers.
Adaptable to your business needs and SOPs
White-Glove, Engineer-Led Implementation
Our forward-deployed engineers handle the end-to-end deployment and integration of custom AI agents—ensuring a smooth, secure, and scalable integration tailored to your institution's needs.
| Features | AI | BPO |
|---|---|---|
| 80+ languages | ||
| 100+ accents | ||
| Gender-based voice options | ||
| 24/7 availability | ||
| Adaptive conversational tone | ||
| Automated call scheduling and reminders | ||
| Real-time sentiment analysis | ||
| Dynamic script optimization | ||
| Multichannel support (phone, email, SMS, WhatsApp, etc.) | ||
| Unlimited scalability during peak periods | ||
| Instant onboarding and deployment | ||
| Advanced data analytics and reporting | ||
| Automated compliance checks | ||
| No overhead for training or office space | ||
| Built-in regulatory compliance | ||
| Comprehensive audit trail | ||
| Machine learning for better predictions | ||
| Integration with CRMs and ERPs | ||
| Cultural sensitivity training for AI | ||
| Ability to remember previous interactions |
AI Agents built with security in mind.
Security is a top priority, and we ensure that customer data is not used for model training.
We have strict measures in place to protect data privacy, adhering to industry standards and best practices to safeguard all information shared with us.
Best privacy practices, ingrained in our DNA.
Privacy is fundamental to our approach, and we are committed to safeguarding personal data.
We do not collect or store unnecessary information, and we employ robust security practices to ensure that customer data remains protected and confidential.
Your Forward-deployed AI partner.
We are at the forefront of innovation, consistently delivering cutting-edge AI solutions to ensure you stay ahead of the curve.
Layerup's team customizes Conversational AI Agents to adapt to your business needs. Not the other way around.
Integrations for AI Agent Interoperability.
Layerup AI Agents have access to and make decisions based on your company's integrations, just like a normal analyst would.
Latest News & Blogs
Explore our blog for the latest insights on how you can deploy AI within your enterprise for collections operations.
How Layerup's Memory-Baked AI Agent Platform Lets Financial Institutions Scale
By embedding memory as a core architectural component, Layerup's Agentic OS enables financial institutions to deploy progressively smarter AI agents that remember, learn, and scale across collections, claims, and servicing workflows.
Why Financial Institutions Need Industry-Specific AI Agents for Mission-Critical Workflows
Banks and insurers run mission-critical workflows that demand precision, auditability, and speed at massive scale. Generic AI tools improve productivity at the edges, but industry-specific AI agents can run the institution by combining domain grounding, workflow execution, integration, and compliance.
Layerup now supports GPT-5
Layerup's Agentic OS now supports OpenAI's GPT-5, delivering advances in decision intelligence, adaptive verbosity, deep reasoning, and secure API orchestration for enterprise-grade AI agents.
Ready to learn more? Schedule a call with an AI Agent expert.
Schedule a 30-minute call to see how you can deploy AI agents for your collections operations.
